Coin Reserve Privacy Policy

Coin Reserve is dedicated to safeguarding your privacy in compliance with the Privacy Act 1988 (Cth). Our Privacy Policy outlines our existing procedures and protocols for the collection, management, utilization, and sharing of personal information. Additionally, it provides information on the process for filing a complaint regarding privacy law violations, accessing the personal information we have on you, and correcting any errors in that data.

At Coin Reserve, we require certain information to verify your identity and provide you with the services available on our platform. This information may include your name, contact details, address, IP address, device information, operating system, web log information, passport number, driver's license number, bank account numbers, and digital currency account information. We may disclose this information to identity verification services, credit bureaus, or our customer support team to verify your identity and prevent fraudulent activities in compliance with Anti-Money Laundering regulations.

We may also use your personal information to manage your account, process transactions, send you transaction receipts, troubleshoot issues, prevent illegal activities, and enhance your Coin Reserve experience. We may communicate with you electronically unless you indicate otherwise, and we may occasionally send you promotional offers, newsletters, updates, and other relevant information related to our products and services. However, we always provide you with the option to unsubscribe from these communications at any time.

Additionally, we may use your information internally to improve our services and resolve any issues that may arise. If required by a law enforcement or government agency, we may be obligated to provide your personal information. Failure to provide some or all of the requested information may prevent us from verifying your identity, thus hindering your ability to create a trading account on the Coin Reserve platform and utilize our services.

Our priority is to maintain the privacy, security, and accuracy of the personal information we collect from you. We ensure that this information is relevant, reliable, accurate, complete, and up-to-date. We retain personal information only for as long as necessary to fulfill the purpose for which it was collected or as required by relevant legal or ethical retention requirements.

The information you provide to us is stored in secure data centres operated by a third-party provider. These data centres hold ISO 27001, 27017, and 27018 certifications and are PCI DSS7 compliant, which has been independently verified by third-party auditors. Our data centre partners have also obtained ISO 27018 certification, which attests to their implementation of privacy protection controls for customer content. We maintain the safety of your information by managing access controls, such as identity, access management, permissions, and security credentials.

Access to your personal information is restricted to Coin Reserve employees who require it to perform their duties and support our customers. We employ strong, multi-factor authentication measures and revoke access when it is no longer necessary.

We do not engage in the sale, trade, or rental of your personal information to third parties. However, we may need to disclose your information to law enforcement agencies in Australia as part of an investigation. In addition, we may share some of your personal information with third-party suppliers and service providers, such as an email delivery service, third-party identity verification services, or other companies in the case of a corporate sale, merger, reorganisation, dissolution or similar event. We take all reasonable steps to ensure that such parties protect your information in the same way we do.

We may also be required by law or under some unusual circumstances permitted by the Privacy Act to provide your information to others. Nonetheless, we ensure that your data is safeguarded and protected.

If you provide us with a written request and sufficient information to identify the information, we will disclose to you the personal information that we hold about you. We will also correct, amend, or delete any personal information that we agree is inaccurate, irrelevant, out of date, or incomplete. You can correct, amend, or delete certain personal information on our Platform by logging into your Coin Reserve account and accessing the settings section. However, in some cases, to maintain the security and integrity of the Platform, we may be required to retain historical personal information that you have submitted to us.

If you wish to access or correct your personal information, you can also submit a support request through our support email. We do not charge for receiving a request for access to personal information or for complying with a correction request. However, in some limited cases, we may need to refuse access to your information or refuse a request for correction. If we need to refuse your request, we will inform you as soon as possible and provide the reasons for our refusal.

By opening an account with Coin Reserve and using our Platform and Services, you consent to the collection and use of the information you have provided to us for the purposes described above.

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us at support@coinreserve.net